Shipping policy

Dealer Accounts & Payment

Lumiere Studio sells to approved trade partners. Orders placed through your dealer account are submitted with a purchase order (PO) number. No payment is collected at checkout. We review every order, confirm shipping, and invoice it. Payment is due upon fulfillment; Net 30 terms are available to approved accounts. We accept ACH/bank transfer at no charge, or credit card with a 3% processing fee.

Standard Shipping

Orders of $499 or more ship free via standard ground within the lower 48 contiguous United States.*

For orders under $499, standard shipping rates apply:

- $9.99 for orders under $50
- $14.99 for orders $50 – $98.99
- $16.99 for orders $99 – $148.99
- $19.99 for orders $149 – $498.99

Orders under $50 also carry a $10.00 handling charge.

Orders ship from our Florida warehouse via UPS Ground or USPS, depending on order contents and destination. In-stock orders approved by 12:00 p.m. ET, Monday–Friday, usually ship the same business day. Tracking information is emailed once your order ships. Title and risk of loss pass to you when the carrier picks up the shipment.

Aluminum Channels & Oversized Items

Aluminum channels, long or heavy items, and large orders may require freight or special handling and are not included in free shipping. When your order contains these items, we will quote the shipping cost during order review and confirm it with you before anything ships.

Order Review

All orders are subject to review and approval. Lumiere Studio reserves the right to limit quantities, cancel orders, or correct pricing or typographical errors before shipment. If changes are needed, we will contact you so you can approve or cancel the order.

Expedited Shipping

2-Day and Overnight shipping are available on request at your cost. Expedited orders must be placed before 12:00 p.m. ET on a business day. Delivery times are counted in business days only (overnight = next business day).

Damage & Shortages

Please inspect every delivery. Note any visible damage on the carrier's delivery receipt, and report damage, shortages, or shipping errors with photos within 72 hours of delivery to info@lumierestudio.com.

Drop Shipments & Large Projects

We can ship directly to a job site or your customer for an additional fee. For project quantities or job-site delivery, contact us at info@lumierestudio.com for a freight quote. Refused or undeliverable shipments carry a 20% restocking fee plus all freight charges.

* Free shipping excludes Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and locations outside the United States. Shipping to these destinations is quoted per order.

See our Terms & Conditions for full shipping, payment, and return terms.