Refund policy

Returns

30-day returns. Unused stock products may be returned within 30 days of delivery. Approved returns are subject to a 15% restocking fee, and you pay return shipping. Products more than 30 days past delivery cannot be returned.

To start a return, call us Monday–Friday, 9:00 a.m.–5:00 p.m. ET at (386) 732-3131 or email info@lumierestudio.com. We will send you a Return Merchandise Authorization (RMA) number. Write it on the outside of each carton and include a copy of the invoice or packing slip. Returns without an RMA cannot be accepted.

Products must be unused, uninstalled, and returned in their original packaging with all components and accessories. Products returned damaged or missing components may be refused. No restocking fee applies to products that arrive damaged or defective, or that we shipped in error.

Please note:

- Original shipping charges are non-refundable.
- For orders that qualified for free shipping, $19.99 will be deducted from the refund.
- After inspection, approved returns are refunded to the original payment method or credited to your account, less the restocking fee.
- Custom-cut, by-the-foot, and configurator-built tape light, special-order and non-stock items, clearance items, and any product that has been cut, modified, or installed are final sale.

Damage & Shortages

Report damage, shortages, or shipping errors with photos within 72 hours of delivery. See our Shipping Policy for details.

Warranty

Lumiere Studio warrants its products against defects in materials and workmanship: 5 years on tape light and 1 to 5 years on other products, as stated on each product's spec sheet, from the invoice date. Third-party branded products carry their manufacturer's warranty.

If a product fails due to a covered defect within the warranty period, we will repair it, replace it, or issue a credit for its purchase price, at our option. The warranty does not cover labor, removal, reinstallation, or other costs.

This limited warranty:

- Applies only to the original purchaser
- Is non-transferable
- Applies to the original installation only
- Does not cover improper installation, use outside published specifications, incompatible drivers or dimmers, installation in a location the product is not rated for, physical damage, or unauthorized modification

For warranty claims, contact info@lumierestudio.com or call (386) 732-3131. Full terms are in our Terms & Conditions.